General Manager

Jake started in the automotive industry in 2012 and he’s been going full throttle ever since! He began his career as a technician and spent 2 years at AAMCO removing and installing transmissions, as well as general repair before coming to Zaks Auto. Jake joined our team in 2014 as a technician with a genuine zeal for car repair and European motorsports. His positive and friendly attitude is infectious and he sets the bar for the level of integrity and professionalism we strive for at Zaks Auto. Jake moved to our service department in 2016 and was quickly promoted to Service Manager and then General Manager. He has an Automotive Technology degree from New Hampshire Technical Institute. Outside of work, Jake enjoys mountain biking and being with his wife, Emily, their daughter, Leia and dog Daisy.

Service Advisor

Tim has been in and around the car industry his whole life. Professionally, Tim has had a successful career in advisor and management roles with both car dealers and tire stores. Vehicle detailing and paint correction is a distinct passion for Tim. He has run a successful detailing business on his own and is certified with Rupes polishers. He prides himself on developing strong relationships and working closely with his team to ensure work is done to the highest standards. His passion for cars began as a young boy hanging around his Grandfather’s restoration shop, learning and appreciating what it takes to mend a car back to its former glory. Outside of work you can typically catch him at a local cars and coffee with his oldest son or watching the latest Formula 1 race with his wife.

Service Advisor

Jon joins our team with 16 years of automotive customer service and sales experience. He spent 13 years at Turner Motorsports helping customers with performance solutions for their BMWs on the track and road. Over the last several years, Jon worked at another local repair shop developing his skills as an advisor. Since he is a car lover himself, Jon fits right in to our Zaks Auto culture.  His fun, easygoing personality make him great to work with. Customers enjoy their interactions with him and appreciate his ability to educate without pressure. In his free time, Jon enjoys spending time with family and working on his own car projects.

Marketing Coordinator, PPF Technician/Detailer

Tyler has been in the automotive industry for 11 years now. Starting as lot attendant for Volkswagen and then moving to the detailing department. After Volkswagen he moved onto Paint Protection Film installation and now has almost 10 years experience. In addition to PPF and Detailing Tyler also has a wide knowledge of Photography and Videography and even dabbles in graphic/website design. After being a customer for 14 years he has joined our team aiding in Paint Protection Film installation, Detailing as well as handling our marketing and social media accounts. When not at work Tyler is a major gym rat and also loves skateboarding and going to car meets/shows with his Audi RS3.

PPF Technician / Detailer

Paul joined our team in 2016 to launch our Detailing division and has 15 years of experience with high end detailing and paint correction. Paul has spent 8 years learning the art of Paint Protection Film and is now an XPEL PPF Installer. XPEL is the industry leader in paint protection film and ceramic coatings. He truly loves the art of detailing and restoring a vehicle to showroom quality. Outside of work Paul loves to skateboard, mountain bike, attend car shows and spend time with family. A fun fact about Paul is that he is an incredible skateboarder!

Technician

Sam joined our team in 2022 as newer technician and has continually knocked it out of the park every day since.   He is a motivated, self-starter with an authentic zeal for cars and it shows every day.  His work is impeccable and he is hitting benchmarks in his technical career faster than most do.  Sam completed the Automotive Technology program at Minuteman Technical Institute  in Lexington, worked as a Lube Technician and completed a Factory Five 818C Kit Car on his own before  he found us.  In his free time, Sam enjoys hiking, racing and playing video games.

Technician

Kyle joined our team this year and we love his positive, spunky attitude.  He can tackle any repair we put in front of him and does so with a positive and professional attitude.  Kyle earned his Automotive Technology degree from Universal Technical Institute in Florida and had 3 years of relative automotive experience in the field before finding us.  We see great things in his future!  In his free time, Kyle enjoys snowboarding, riding dirt bikes, working on his own cars and attending local car events. 

Technician

Owen joined our team this year and it has been a pleasure watching him in action.  His varied experience over the last 7 years has enabled him to develop a very polished set of skills, especially with difficult diagnostics.  Owen has a natural intelligence with cars and is very serious about his work. Owen is a Master ASE Technician and completed his A1-A7 certifications.  In his free time, he enjoys fishing and spending time in the White Mountains.

Technician

Nick has been an Auto Technician for 8 years and in that time has achieved the level of Expert as a Volvo Technician.  We are fortunate to have him on our team and know he will help us grow and serve our customers better. He has shown himself to be a very positive and hard-working team member.  Nick is a graduate of Universal Technical Institute and is Volvo Certified, Expert Level.  Outside of work, Nick is an avid frisbee golfer, loves to read and spend time on car projects.

Technician

Ra joins our team with 19 years of technical experience and we are thrilled to have his skillset at our shop!  After beginning his career at Toyota, he settled at Volkswagen for 15 years.  He is proficient with advanced diagnostics and every level of mechanical repair.  His tenure in our industry along with his hard work ethic, make him a great fit for our team.  Ra is a graduate of Universal Technical Institute and is Volkswagen Certified.  Outside of work, he loves to be with his wife and kids. Their favorite thing to do is travel the world and visit family in Asia.

Owner

Zak, owner and founder of Zaks Auto has been repairing cars for 20 years. He began his career at several independent garages then worked his way up through Honda/Nissan and Audi/Porsche. Zak is an ASE Certified Master Technician and a Master Porsche Technician. He has a true passion for European performance cars, but truly has an affinity for motorsports and cars in general. He appreciates the vintage beetle as much as the Porsche 991. Zak envisioned a certain type of repair and performance shop, which has been his driving force since 2008. He has come a long way from the little 2-bay garage he rented far off the beaten path, but his integrity and care for his customers has remained the same. In his free time, Zak enjoys being with his wife, Kristen and their 4 kids. He also loves mountain biking, hiking, snow-boarding, racing cars, kayaking and camping.

Owner

Kristen helped Zak start the business in 2008 and has been overseeing the business growth and development ever since. She currently oversees Human Resources and Marketing. Kristen has a B.A. in Communications from The University of Connecticut and has certificates in holistic nutrition, personal training and massage therapy. Alongside her part-time job at Zaks Auto, Kristen also holds down a full-time job as a Mom to their four kids! The couple have 10-year old triplet daughters, Vivian, Claire and Adele and a 6 year old son, Calvin. Kristen enjoys running, hiking, gardening and being anywhere fun with her family.