Owner, Master Technician, Certified PCA Tech Inspector
Zak, owner and founder of Zaks Auto has been repairing cars for 20 years. He began his career at several independent garages then worked his way up through Honda/Nissan and Audi/Porsche. Zak is an ASE Certified Master Technician and a Master Porsche Technician. He has a true passion for European performance cars, but truly has an affinity for motorsports and cars in general. He appreciates the vintage beetle as much as the Porsche 991. Zak envisioned a certain type of repair and performance shop, which has been his driving force since 2008. He has come a long way from the little 2-bay garage he rented far off the beaten path, but his integrity and care for his customers has remained the same. In his free time, Zak enjoys being with his wife, Kristen and their 4 kids. He also loves mountain biking, hiking, snow-boarding, racing cars, kayaking and camping.
CO-OWNER, Office Manager
Kristen helped Zak start the business in 2008 and has been overseeing the business growth and development ever since. Her main responsibilities are Human Resources, Marketing and Customer Relations. Kristen has a B.A. in Communications from The University of Connecticut and has certificates in holistic nutrition, personal training and massage therapy. Alongside her part-time job at Zaks Auto, Kristen also holds down a full-time job as Mother to their 4 kids! The couple have 4-year old triplet daughters, Vivian, Claire and Adele and an 8 month old son, Calvin.
Jake’s career in automotive repair began in 2012 and he’s been going full throttle ever since! He worked at AAMCO for 2 years removing and installing transmissions, as well as general repair. Jake joined the Zaks Auto team in 2014 with a genuine zeal for car repair & and European motorsports. His positive and friendly attitude is infectious and he easily meets the level of integrity we expect here at Zaks Auto. Jake moved to our service department in 2016 and in 2 short years was promoted to Service Manager. Jake completed 2 years at NHTI and also spent 2 years as a sous chef. He loves to cook, snowboard, travel and spend time with his wife, Emily and their cat.
Rico has joined our team with 25 years of service department experience and it shows! He has held lengthy positions at NTB, Sullivan Tire, Pep Boys and Toyota as a Service Advisor and Manager. In an industry with an ever-changing landscape, Rico has continually grown his automotive knowledge and overall understanding of how to take care of customers in the best we possible. Service advising is truly ‘Project Management’ and Rico’s ability to direct, oversee and communicate throughout a customer’s visit to our shop is nothing short of amazing! Rico has a degree in computer science and enjoys spending time with his wife and daughter outside of work. You can also find him spinning tunes as DJ Primo at night! www.djprimo.net
Detail Technician, XPEL Installer
Paul joined our team in 2016 to launch our Detailing division. He had 5 years of detailing experience at a very reputable shop and has grown his skills tremendously since. Paul has completely training with XPEL, the industry leader in paint protection film, which now allows us offer XPEL film coatings. He truly loves the art of detailing and restoring a vehicle to showroom quality. Outside of work Paul loves to skate board, mountain bike, attend car shows and spend time with family. A fun fact about Paul is that he is an incredible skateboarder!
Ryan joined our team in 2018 and is a determined and skilled technician. He has a passion for European cars and never shies away from a challenge. We love his willingness to be a team player and to get the job done right. Ryan has his associate’s degree in Automotive Technology from Manchester Community College. Before coming here he worked at Mercedes Benz and several small independent shops, which made his move here a natural one. Ryan loves to travel and has already been to 7 countries and 50 states in the USA!
Tyler is a graduate of Universal Technical Institute in Norwood, MA and has been working in the field since 2012. He is Ford factory-trained technician through level 5. Tyler spent 4 years at Aamco as a transmission specialist. At Zaks, Tyler works on lots of our domestics and trucks, but has easily transitioned to European vehicles and loves it. Outside of work, Tyler likes to spend time with his fiancé hiking and camping.
Ryan is a new addition to our team and comes with 8 years of varied industry experience, making him a great fit for our shop. He has worked at Chrysler dealerships, as well as an independent European shop. His broad skillset is a true asset here, as well as his aptitude towards hard work and time-management. We look forward to watching him excel and hone new skills. Outside of work Ryan likes to fishing and hang out with his cat, Mr. Skittles.
James, AKA ‘Jimbo’, joined our team in 2019, but truly it feels like he’s been with us all along! Jimbo has been a Zaks Auto customer since 2013 and an avid car enthusiast for much longer. His desire to work in the field that he loves led him to ask for a position here and even with no formal training (until now), Jimbo has blown us away with his energy, attitude and commitment to his job and is increasing his skills every day under Zak’s close supervision. Outside of work Jimbo can be found indoor rock climbing, long-boarding, camping and kayaking.